Shutting down an online casino account is a major decision, and we realize that. At Aphrodite Casino, we work to keep the closure process straightforward and fair for our Belgian users. This page covers both voluntary closures and those we initiate, what becomes of your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We outline the steps we take and the legal reasoning behind them. View this as a hands-on guide, not formal legal guidance. If your situation is specific, contact our support team before you proceed. We update these procedures on a routine basis.
Self-Initiated Account Closure for Belgium Users
If you are located in Belgium and wish to close your Aphrodite Casino account, it can be done at any time by contacting support or using the self-service options in your settings. We verify your identity to block unauthorised requests. Once that check passes, we deactivate your login and stop all promotional messages. Your real-money balance stays withdrawable after the closure, in line with the usual checks. Our goal is to wrap up voluntary closures within two business days. Active bonuses and unfinished wagering might be forfeited, and we clarify that before you confirm. We handle every request fairly and do not charge a closure fee. A confirmation email is sent to your inbox once the account is shut.
Account Closure Process
- Submit a closure request through your account settings or from your registered email address.
- Undergo identity verification if we ask for it, with an ID document or proof of address.
- Confirm that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Obtain a confirmation email once logins are no longer possible.
Overview
Aphrodite Casino treats account closure for Belgian users as a controlled, fair process. You can shut down your account on your own terms, and we only close it for established legal or contractual reasons. Real-money balances come back to you after proper checks, while bonuses may be lost. Affiliates must follow strict Belgian advertising standards and withdraw our materials after termination. Data retention lasts only as long as the law requires. If you’re thinking about closure, initiate in your account settings or contact support. We’re here to help if questions emerge.
Management of Funds of Account Balances and Promotions
Closing your account does not mean losing legitimate funds. We reimburse real-money balances after compliance and ID checks, using the original payment method where feasible. If that method isn’t available, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally forfeited at the point of closure. Pending withdrawals proceed via the normal approval process unless a payment dispute is open. We retain a full financial log for every closed account, which helps resolve any disputes later.
Closure Initiated by Operator
Aphrodite Casino can close an account without a request from you if we detect fraud suspicion, a terms violation, a identity verification failure, or a legal order from Belgian authorities. We proceed only after an internal assessment and inform you by email. Funds you are legally allowed to withdraw are repaid after compliance checks. In serious cases, like money laundering activities or fraud, we may hold funds and report the pertinent Belgian authority. This step is rare and we keep it proportionate. en savoir plus à ce sujet We note the reason internally but only share what the law permits. We also follow decisions issued by the national exclusion register.
Information Storage After Closure
We hold onto certain personal and financial data after account termination to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that window closes, we erase or anonymise the information. You can obtain a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We do not utilize closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We manage all data requests promptly and securely.
Affiliate Program and Legal Notice
Our affiliate programme runs under stringent Belgian advertising and gambling rules. Affiliates are required to use only approved Aphrodite Casino materials, designate all content as 18+, steer clear of misleading claims, and never target self-excluded users. We oversee affiliate activity and may halt or conclude relationships for non-compliance. Terminating an affiliate agreement is separate from closing a player account. When an affiliate agreement concludes, we insist on immediate removal of our brand materials and links. Outstanding commissions are paid after final verification and fraud adjustments. This setup safeguards Belgian players and keeps our programme honest. We record every affiliate decision.
Affiliate Responsibilities After Termination
- Use only approved Aphrodite Casino creatives and promotional text.
- Explicitly label all material as 18+ and include responsible gambling messages where required.
- Avoid guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Remove all brand content immediately after termination.
FAQ
How do I close my Aphrodite Casino profile in Belgium?
You can file a closure request through your account settings or by contacting support from your registered email address. We verify your identity to prevent unauthorised changes. Once verified, we close the account and dispatch a confirmation email. Most voluntary closures complete within two business days. If identity checks are necessary, it might take a little longer, but we update you posted at each step.
Will I lose my remaining balance if I close my account?
No. A legitimate real-money balance remains yours. We return funds after anti-money laundering and identity checks. If the original payment method isn’t available, we require alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may necessitate a manual review.
Is it possible for Aphrodite Casino terminate my account without my request?
Yes, Aphrodite Casino politique de confidentialité, in limited circumstances. We may close an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We notify you by email and release any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily.
How much time does account closure take?
Voluntary closures usually are finalized within two business days. If verification is needed, it may take a few extra days, but we strive to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.
What takes place to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally forfeited when an account is closed voluntarily. We clarify this before final closure so you can decide whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is common practice to prevent closure being used to bypass bonus terms.
Does shutting down my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically cancel an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to manage each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts are different.
How long do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we erase or anonymise the information. You can obtain a copy of your data during retention by contacting privacy support reddit.com and completing identity verification. We do not use closed-account data for marketing without separate consent.